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CX Slump

Rallying Cry Needed to Beat CX Slump

Research reveals CX 'evolution and revolution' is key to driving change The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019¬†report. Many Customer Experience teams are struggling to prove the value of their programs, and investment is being threatened. The results of the survey indicate that in order to reverse the trend, practitioners need to embrace both CX evolution and CX revolution. In one of the largest global surveys of its kind, over 800 CX…