Browsing Tag

Dan Siroker

New Research: Global Businesses are Failing to Live up to their Claims of Putting the Customer First

Businesses Are Failing Because Their Organizations Aren't Set up for Collaboration - yet Two-Thirds of Global Businesses Are Worried About Being Digitally Disrupted by Competitors New research reveals that over 80 percent of businesses are talking about the benefits of a customer-first approach, but few of these are turning talk into action. Over half (51 percent) of respondents said customer centricity isn't focused on enough in their organization, despite the rhetoric. This is according to a global research report from…