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distress purchase

Emotional vs Distress Purchases – Tapping into Customer Response

Marketers agree that understanding customer need is key to any business. Forming that understanding however can involve scrambling in the dark for insights on audiences. As companies build increasingly unwieldy datasets, the access to behaviour that the internet has allowed us can sometimes mean that overload of information is just as bad as not having enough. The good news is that there are some easy ways to tap into how your customers feel – with the context of who is buying from you and listening to their feedback.…