Browsing Tag

Esteban Kolsky

Freshworks Enriches Freddy, Its AI-Powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep…

Global Research Shows Overwhelming Demand for Proactive Service, with 69% of Customers Indicating a Clear Preference for Brands That Offer Notifications and Support Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Embodying the core concept of Freshworks’ brand promise of delivering…

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

AI-Powered Conversational Messaging Company Announces Marquee Customers, Transformational New Products and a Doubling of Revenue YoY Helpshift, the company revolutionizing the customer service industry, announced the close of a record-breaking fiscal year that included new customers and partnerships, industry recognition and the launch of transformational new products, including asynchronous messaging across web and mobile. “Enterprises have started to focus on outcomes over interactions through digital and business…