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Intelligent Routing Configuration

Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey

Context Awareness, CX Manager, Intelligent Routing Configuration and GDPR¬†Compliance Allow Brands to Deliver a Better Experience for Savvy, Self-Service First Customers Talkdesk, the enterprise contact center platform and fastest growing Contact Center as a Service provider, announced its Enterprise Contact Center Platform Spring 2018 release. With this release, Talkdesk continues to execute its vision to disrupt and transform the contact center to meet the expectations of today's digital "self-service first" customers…