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Midsized Call Centers

Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs

Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs It's imperative for companies to continue evolving their customer engagement strategies if they wish to survive in a competitive industry landscape. An independent research study conducted by global business consulting firm, Frost & Sullivan, found that 64% of midsized call centers surveyed recognize the connected customer journey as elevating their competitive advantage and having an immediate impact on their business. Yet, the report…