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Nancy Jamison

CX Disconnect in an ‘Experience Economy’ Is Putting Businesses at Risk

Customer Experience Absent at Board Level, Say 70% of Dimension Data's CX Report Respondents Dimension Data, the $8 billion global technology integrator and managed services provider for hybrid IT, revealed the findings of its annual CX Benchmarking Report. It urges organizations to address a "customer experience disconnect" that could lose them business or even jeopardize their chances of survival in competitive markets where consumer loyalty can no longer be taken for granted. Research from Dimension Data shows that…