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NovelVox Launches CX Infinity, The New Age Messaging And Multichannel Customer Engagement Platform

NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on average, it is important for businesses to transform the way they interact with the customers and take a leap from just phone or emails. CX Infinity is a multichannel solution to deal with all such big challenges. The features are designed to benefit Cisco contact centers to further enhance…

Novelvox Products Now Available on Cisco Solutions Plus Program as TAO Under Bucher + Suter Product Listing

NovelVox, a market leader in providing contact center integrated solutions, is delighted to announce that our products are now available on the Cisco SolutionPlus program. It is for the Cisco customer and the partner ecosystem can be searched and purchased under Bucher + Suter product listing as TAO that stands for Total Agent Optimization. The product is designed and ease the lives of agents and customer, thereby growing businesses to new heights The disconnect between the contact center and enterprise applications…