Browsing Tag

Nuvi

Nuvi Transforms Modern Social Data with 250+ Visualizations

Nuvi adds dozens of new data visualizations and customized dashboards to help enterprise companies get more insights out of social data Nuvi, the Social Customer Experience platform known for its social analytics and customer experience management tools, now showcases more than 250+ ways to visual social data. This commitment to data visualization hearkens back to the origin of Nuvi's name, short for New Visualizations. Nuvi believes that better data visualization translates into better data insights and thus more effective…

Nuvi Adds New Share of Voice Analysis for Better Brand Management

Nuvi's industry-leading social analytics for Enterprise brands has increased its relevance for brand management with Share of Voice analytics Nuvi's Social Customer Experience (CX) management platform utilizes many social analytic factors and sources to provide Enterprise brands with accurate and actionable insights. Brand management requires a holistic view of a brand's environment as well as their competitors'. Complete competitor data can be hard to gather for accurate analysis, but Nuvi's Share of Voice social…

Nuvi Established as Leader in Social Customer Experience in 2020

Nuvi becomes industry-leading social analytics and customer experience platform, empowering enterprise marketers and brands to resolve collapses in customer experience and underlying causes of customer churn At the beginning of 2020, Nuvi repositioned their brand as a holistic social customer experience platform followed by a series of monumental innovations in social data analytics and collaborative cx tools for enterprise businesses. At the base of Nuvi's innovation lied the release of the anticipated Nuvi Language…

Nuvi Named Best Social Media Analytics Platform by MarTech

Innovation in AI and Natural Language Processing engine drives platform growth and ROI across the customer journey Nuvi, the leading enterprise Social Customer Experience (CX) platform, has been recognized as the Best Social Media Analytics Platform, according to the 2020 MarTech Breakthrough Awards program. 2020 marks the third occurrence of the annual MarTech Breakthrough Awards. With 2,750 nominations this year coming in from all over the world, the competition was extremely fierce. According to MarTech's…

Nuvi Launches Engage 3.0: Social Customer Care for Enterprise

Nuvi, the Social Customer Experience (CX) company, announces the release of their new social customer care software: Engage 3.0. As an Enterprise customer service solution, Nuvi Engage streamlines social media customer engagement across platforms, increasing customer satisfaction, growth, and loyalty. Enterprise customer service teams receive thousands or more social messages, comments, and mentions every day. This sheer amount of customer engagements just on social media is unmanageable. Yet, a study by Forrester found…

Nuvi Adds Emotion Analytics to Industry-Leading AI-Language Engine for Powerful Customer Experience Insights

Nuvi, the leading enterprise Social Customer Experience (CX) platform, announces the release of emotion analytics (EA) software, a new addition to their proprietary language engine. While consulting with various high-profile brands, Nuvi realized a need for the marriage of emotion and sentiment analysis as organizations seek for increasingly granular audience data that retains a high degree of relevance. To meet this need, millions of social and online mentions were manually annotated to engineer machine learning models…

Brickfish Enhances Social Platform with Addition of Nuvi’s Listening and Intelligence Offering

Brickfish, the leading end-to-end social media management company, expanded its capabilities adding Nuvi - a real-time research, monitoring, and analytics platform. Nuvi’s social listening platform allows brands to see what consumers are saying about their company across the social web and respond to the most important conversations in real-time. “Our solutions enable organizations to power their own conversations across social media. The addition of Nuvi’s groundbreaking platform as part of our offering will result in…