Banner Before Header
Browsing Tag

Oracle Service Cloud

TKC Digital Signs Strategic Partnership Agreement with Contexta360 to Add Advanced AI and Speech Analytics to Their Portfolio

Contexta360, a leading speech analytics and conversational computing company, announced it has signed a reseller agreement with TKC digital, a leading knowledge management vendor and call centre consultancy. Contexta360 supports TKC digital by analysing and improving the customer service journey. The agreement leverages TKC digital’s knowledge management technology, Oracle Service Cloud, Oracle Knowledge Advanced and the Oracle Digital Assistant solutions, as well as their expertise in wider contact centre and digital…

CSI’s Virtual Observer Integrates WFO for Talkdesk Environments

Coordinated Systems, Inc. (CSI) Has Joined the Talkdesk Appconnect Marketplace. This Partnership Enables Quality Management, Screen Capture and Robust Workforce Optimization Options for Talkdesk Customers. WFO-enable your Talkdesk cloud contact center experience now. This integration combines the best-of-breed cloud-based contact center services and workforce optimization (WFO) applications of Talkdesk and the CSI Virtual Observer WFO platform. Together, this partnership further enables Talkdesk and CSI to deliver an…