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Orlando International Airport

North American Airports Struggle to Keep Travelers Happy Amid Construction Delays and Surging Passenger Volumes, J.D. Power Finds

Airports in Detroit, Portland and Indianapolis Rank Highest in Respective Segments Scaffolding and cranes are official welcome signs to several North American airports these days as record passenger volumes force major expansion efforts. However, the road closures, confusing signage and delays that come with these projects are making it hard on passengers, and that disruption is evident in the results of the J.D. Power 2019 North America Airport Satisfaction Study,SM released today. Overall passenger satisfaction with…