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Peter Graf

Industry First: Genesys Debuts Fastest, Most Accurate AI-Powered Forecasting and Scheduling Service for Better Workforce Management

Winter Innovations Include Hundreds of Features and Services Grounded in AI and Automation for Better Customer Experience and Increased Employee Engagement and Efficiency Genesys, the global leader in omnichannel customer experience and contact center solutions, introduced the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and…

Genesys Selects Dr. Peter Graf as New Chief Product Officer

AI Expert And Former Sungevity, SAP Executive Tapped To Drive Platform And Portfolio Growth For World's Customer Experience Leader Genesys announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys, a global leader in omnichannel customer experience and contact center solutions. He will oversee product management, engineering and product delivery across the company's industry-leading…