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private data safety

NICE Research Study Finds 91% of Contact Center IT Staff Consider Compliance Software Investments a Priority

Research Indicates That Solutions Comprising Analytics and Automation Empower Contact Center Employees to Better Ensure Compliance NICE announced the results of a new research study which found that 91% of respondents believe increasing contact center compliance software investment should be considered a priority in the next year. 83% of contact center professionals also said their organization’s efforts towards customer privacy and private data safety need to be improved. NICE Research Study Finds 91% of Contact Center…