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Regions Bank

Regions Bank Taps IBM’s AI to Power Next Generation Customer Service

Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank has selected the company's artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. In today's digital world, the customer experience remains paramount. A staggering 62% of banking customers will consider switching to a competitor after only 1-2 bad experiences, and more than 90% of customers share details about bad experiences with…