Browsing Tag

remote expertise

Cox Communications Uses Virtual Assistance to Support Customers at Social Distance During Coronavirus Crisis

Cox Communications has launched “On-site with Virtual Assist,” a tool to enhance customer service while better protecting customers and Cox employees during the COVID-19 pandemic. Marketing Technology News: New Retail Systems Research Survey Report Details Consumer Online Shopping Habits During Coronavirus Cox partnered with Help Lightning, a leading supplier in remote expertise technology to bring this new service to market. Now, instead of entering a customer’s home to troubleshoot, Cox…