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SmartAction

SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

The cloud-based conversational AI platform has shown promising results in cost reduction, productivity, and scalability in the contact center SmartAction today announced the release of their newest solution offering, Omni-bot™ for the contact center. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Omni-bot™ is a conversational AI engine built in one channel and available to deploy in any other desired channel—the first such omnichannel…

SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital

As Consumer Adoption of Artificial Intelligence-Powered Devices Reaches an Inflection Point, Smartaction Is Poised to Expand Its Market Leadership in Enterprise AI with Customer Service Solutions SmartAction, the provider of the first omnichannel customer self-service platform powered by AI, announced that it secured investments from two growth equity firms: Boston-based Staley Capital and San-Diego-based TVC Capital. SmartAction's cloud-based platform automates customer service communications in every channel, including…