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Unified Customer Journey

Top 5 Customer Communications Trends in 2018

Are you staying on top of this year’s top customer communication trends?  If you answered “yes,” congratulations! There’s no need for you to continue reading. If you answered, “no” or “I don’t know,” I encourage you to take the time to read this article. Trend 1: Emerging Technologies Raise the Bar Technology is changing the customer communication space in 2018 and beyond. From artificial intelligence and chatbots to consolidator sites and communication ecosystems, these technologies are raising the customer experience…