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Usermind

Usermind Named a Leader in Customer Journey Orchestration

Usermind, the creator and pioneer of Experience Orchestration (XO), announced that independent research firm Forrester has named it a Leader in The Forrester Wave: Journey Orchestration Platforms, Q2 2020 report. Among the 11 vendors evaluated, Usermind's XO Platform received the highest score in the Current Offering category. Additionally, Usermind was the only vendor to receive five out of five ratings in each of the sub criteria of Journey automation and orchestration; as well as Services, client experience, and…

Usermind Names Jessica Lanier Chief Financial Officer

Tenured financial executive brings 15 years of experience and strong enterprise focus to continue building Usermind's momentum Usermind, a pioneer in Experience Orchestration (XO), announced that Jessica Lanier has joined the company as Chief Financial Officer. Jessica brings over 15 years of experience founding and scaling emerging SaaS companies where she led successful fundraising and acquisition deals. At Usermind, Jessica will oversee the finance, HR, and legal teams and help Usermind further expand its…

Elixirr and Usermind Partner to Help Brands Get More Value from Customer Experience Initiatives

A partnership to power personalized customer journeys Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, announced an exciting partnership that will combine Usermind's agile, customer-focused technology together with a team of expert consultants from Elixirr who work at pace to develop customer-validated insights they can quickly implement for their clients. The partnership comes during a time of rapidly evolving customer expectations, where 80% of businesses believe they deliver a…