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Video Streaming Dominates Subscription TV in Customer Satisfaction, ACSI Data Show

Netflix, PlayStation Vue, and Twitch Lead are Among Streaming Services Atop the Telecommunications Segment, says ACSI Report Customer satisfaction with video streaming services far eclipses that of subscription TV service, according to the American Customer Satisfaction Index (ACSI) 2018 Telecommunications Report. Video streaming services make their debut in this year's telecom report with an ACSI score of 75, far and above subscription TV's score of 62 – a 3.1 percent decline over last year. By nearly every measure,…