Tidio Expands Lyro AI to Email, Delivering Market-Leading Automation for Support Teams

Available through Tidio’s all-in-one help desk platform, Lyro AI achieves a nearly 90% resolution rate, providing unmatched support automation

Tidio, a leading AI-powered customer service platform, announces the expansion of Lyro AI to its email channel, setting a new standard for automation in help desk solutions. Lyro, Tidio’s proprietary conversational AI model, trains on businesses’ own support content to provide fast, accurate resolutions. Now, with Lyro available in email, Tidio offers best-in-market automated resolution rates across the most widely used customer support channels.

Offered in its help desk solution, Tidio’s email channel organizes support emails into streamlined, manageable tickets directly within teams’ inboxes, so they can efficiently prioritize and resolve customer requests. The platform keeps email interactions separate from live chats, giving agents a dedicated platform to track the status and progress of ongoing conversations.

“By expanding Lyro AI across Tidio’s help desk platform, brands can automate routine inquiries on the channels their customers use most—Email and Live Chat—enhancing CSAT scores and freeing resources to focus on complex, high-priority interactions.” -Marius Laza, Chief Customer Officer, Tidio

Initially launched in Tidio’s Live Chat, Lyro quickly achieved industry-leading automation rates with an average resolution rate of 58% and peaks nearing 90%.

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By extending Lyro’s capabilities to email, Tidio now delivers the industry’s most comprehensive AI-powered help desk platform available, enabling businesses to handle high volumes of inquiries by delivering:

• Immediate Response Times: Lyro eliminates wait times by providing instant answers so customers receive support with zero delay or the need for human intervention.
• Faster Resolution Times: A single dashboard ensures that all inquiries whether from chat, email or social media are prioritized and resolved seamlessly, so nothing slips through the cracks.
• Seamless Multichannel Integration: A 360-degree view of customer interactions ensures agents have the full context, helping them provide faster, more personalized support without switching between platforms.
• Ease of Implementation: Simple onboarding and minimal setup allow teams to begin delivering exceptional support almost immediately. Lyro AI can be trained exclusively from a business’s website with just a single URL.

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Gecko Hospitality, a leading executive recruiting firm in the US, turned to Lyro AI to automate common questions and workflows in the recruitment process. “At present, about 90% of conversations are handled by Lyro, and in the vast majority of cases, the responses have been perfect. These responses are audited daily to ensure that the correct responses and information is given,” said Max Sealey, Support Services Manager at Gecko Hospitality. “My biggest fear of AI hallucination seems to have been unfounded, as even intentionally attempting to get Lyro to provide false information has been unsuccessful.” Gecko Hospitality also saw a direct boost in their pipeline with over 250 new leads generated through the chatbot alone.

“Tidio lets businesses strike the right balance between automation and personal connection. Consider the many ways businesses are expected to show up online and help customers—through email, social media, live chat, and more. Managing these channels efficiently is becoming increasingly difficult, made no easier by the fragmented tools offered ,” said Marius Laza, Chief Customer Officer at Tidio. “By expanding Lyro AI across Tidio’s help desk platform, brands can automate routine inquiries on the channels their customers use most—Email and Live Chat—enhancing CSAT scores and freeing resources to focus on complex, high-priority interactions.”