Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote…

TechSee, the category leader in Intelligent Visual Assistance, announced it has raised $30 million in a Series C equity investment round. The round was co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with participation from Scale Venture Partners and Planven Entrepreneur Ventures. Founded in 2015, the Tel Aviv-based company has grown rapidly by reducing customer friction points for enterprises. Its Visual Assistance technology bridges the visual gap in customer service, allowing customers and technicians to…

Leading Visual Assistance provider joins exclusive partner program to deliver enterprise-grade remote support TechSee, a global leader in Visual Customer Assistance powered by AI and Augmented Reality, announced that it has joined the Pega Independent Software Vendor (ISV) Partner Program. The Pega ISV Partner Program extends clients' Pega investments with readily available, out-of-the-box solutions to further accelerate their time to market. Pega is the leader in cloud software for customer engagement and operational…

TechSee, the category leader in Intelligent Visual Assistance, has been recognized by TMC, winning a 21st Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine. The company was chosen on the basis of its product's ability to expand the customer relationship to become all-encompassing, transforming the entire enterprise and customer lifecycle. Across different touchpoints, departments, and service delivery modes, TechSee was able to demonstrate clear value to clients which have expanded their…

The initiative aims to safeguard employees and customers by enabling effective remote assistance, reducing the need to dispatch field technicians and empowering customer service professionals to work from home TechSee, a global leader in remote video support solutions, announced that it has joined the global effort to mitigate the impact of the coronavirus pandemic by providing European organizations with free access to its Visual Assistance products for contact centers, enabling them to deliver uninterrupted service…

39 percent of consumers left for a competitor because of customer service interactions  TechSee, a global leader in visual customer assistance powered by AI and Augmented Reality, released the results of a wide-ranging survey examining the top reasons for customer churn. The data revealed that 39 percent of those who canceled a contract with a company over the past 24 months did so because of the level of customer service they received. And the problem appears to be endemic, with 61% of these customers canceling after an…

Computer vision AI technology enhances CX and reduces costs through intelligent agent decision support TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality, introduced TechSee Smart, the world's first computer vision solution for contact centers. TechSee Smart addresses the challenges agents face when automation tools cannot perform complex tasks, helping businesses improve issue resolution efficiency, reduce costs, and improve customer experience. TechSee Smart…

Data collected from more than 220 call centers shows drastic cost reductions and enhanced customer experience TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, released the results of an extensive data analysis it conducted to explore the impact of its technology on contact center and customer service KPIs. The report, which analyzed data from more than 70 clients, 220 contact centers and help desks and 30,000 agents, found that companies reduced truck rolls/technician dispatches…

Techsee’s Technology Focuses on the Combination of Deep Learning Image Recognition and Augmented Reality Techsee, the leader in intelligent visual support has been selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors in CRM Customer Support and Service Report. Techsee’s technology focuses on the combination of deep learning image recognition and augmented reality. This helps the enterprise deliver a fundamentally new way of providing technical support for customers within their neighborhood. Techsee…

California-based ServiceNow has announced that it has signed an agreement to acquire Montreal-based Element AI. With the acquisition, ServiceNow will enhance its commitment to build the world’s most intelligent workflow platform, enabling employees to work smarter and faster, streamline business decisions, and unlock new levels of productivity. ServiceNow will create an AI Innovation Hub in Canada to accelerate customer-based AI innovation in the Now Platform. The acquisition has also proved the company’s commitment to…

OneLogin, a global leader in identity and access management, announced it has been positioned by Gartner as a Leader in the 2020 Magic Quadrant for Access Management. OneLogin was one of 11 vendors evaluated and was named a Leader based on Gartner analysts evaluation of its Workforce and Customer identity and access management (IAM). It offers high customer satisfaction ratings, competitive pricing, bundled offerings, and flexible a la carte options. "As remote work increases access management tool adoption, and security…

Box, a leader in cloud content management, announced that it has once again been named a Leader in the 2020 Gartner Magic Quadrant for Content Services Platforms. As part of a highly competitive market, Box was one of 18 vendors considered for this achievement. Marketing Technology News: Sycamore Entertainment Group To Launch SEGI TV Network Across Roku, Amazon Fire TV, Apple TV, Samsung Smart TV, and More For Gartner Magic Quadrants, vendors within a specific market segment are measured on their completeness of vision…

The Integer Group, the world's leading commerce agency and a key member of Omnicom Group Inc., has appointed Gail Obaseki as Director of Diversity, Equality & Inclusion (DEI). Her new role spans Integer's U.S. network of agencies, including Bentonville, Chicago, Dallas, Denver, Des Moines, Los Angeles, and New York. Obaseki is reporting to Ellen Cook, CEO of The Integer Group. Working closely with Integer's executive leadership team, network HR group, and DEI Council, Obaseki will lead efforts to evaluate and enhance…

Kibo, a leader in unified commerce, announced a strategic partnership with TurnTo, the top platform for customer-generated product content. The partnership will make it easier than ever for retailers to create personalized product offerings and other unique e-commerce experiences. The two companies share many retail clients, including Cole Haan, FULLBEAUTY Brands, and Lamps Plus, and plan to create efficient and effective combined offerings for them. Marketing Technology News: Sycamore Entertainment Group To Launch…

fuboTV Inc., the leading sports-first live TV streaming platform, has appointed product veteran Mike Berkley to the role of chief product officer (CPO). Berkley joins the company effective immediately and reports directly to CEO David Gandler. As CPO, Berkley will lead product strategy and development for fuboTV across platforms, including connected and smart TVs, mobile, and web. Marketing Technology News: Sycamore Entertainment Group To Launch SEGI TV Network Across Roku, Amazon Fire TV, Apple TV, Samsung Smart TV,…

EveryAction, a leading provider of technology to nonprofits with a platform serving over 15,000 organizations, announced that it has acquired Mobilize, the events management and volunteer recruitment platform that connects mission-driven organizations and their supporters. The acquisition follows EveryAction’s strategy of bringing together the best people and giving them the right resources to create the best products that provide the most value to nonprofits and advocacy organizations. This acquisition will allow…

Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced that Zoom Video Communications, Inc. has selected AWS as its preferred cloud provider. The multi-year agreement extends the longstanding relationship between the two companies, enabling Zoom to rapidly scale its service on the world’s leading cloud, rise to the challenges brought by the COVID-19 pandemic, and deliver reliable services and continuous innovation for its expanding base of corporate and individual customers. Zoom will continue to leverage…

TPx, a premier managed services provider delivering award-winning managed IT, security, unified communications, and connectivity announced that its UCx unified communications as a service (UCaaS) application delivers an upgraded user experience leveraging Cisco Webex, the market-leading secure messaging and video collaboration productivity tool. Businesses can access an all-in-one platform that combines the enterprise-class call-control capabilities of the award-winning UCx solution with the collaboration capabilities of…

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. AIM MEDIA companies include AIM Media Texas, LLC, AIM Media Indiana, LLC, and AIM Media Midwest, LLC. Collectively they publish 28 daily newspapers, several weeklies, and other media-related businesses in four states. The organization has selected TCN to provide Interactive Voice Response (IVR) and Agent Gateway solutions to…

Innovations to its intelligent scheduling engine will enable more time- and cost-effective scheduling to increase productivity and work outputs Skedulo, the leader in deskless productivity software, announced major enhancements to Skedulo MasterMind, its artificial intelligence (AI) and machine learning (ML) optimization service, enabling organizations to optimize their workforce around the priorities and variables that matter most, including workforce utilization rate, operating cost, travel time and more. The most recent…