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Retail Giant Walmart Ranks First in List of Brands Most Likely to be Imitated in Phishing Attempts in Q1 2023
Customer Experience Management

IT and Marketing Leaders Must Meet Increasing Customer Expectations for Data Protection and Privacy in Ever-Evolving Legal Landscape, Says Info-Tech Research Group

PRNewswire -
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Rising Customer Expectations Makes “Exceptional” the New Service Baseline
AI/ML

Rising Customer Expectations Makes “Exceptional” the New Service Baseline

Business Wire -
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B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds
AI/ML

B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds

PRNewswire -
0
The 2022 CX Playbook – Closing the Engagement Capacity Gap to Meet High Customer Expectations With High-Quality Experiences
AI/ML

The 2022 CX Playbook – Closing the Engagement Capacity Gap to Meet High Customer Expectations With High-Quality Experiences

Heather Richards -
0
Smart Communications Expands Technology Team with New CIO
Analytics

New Research from Smart Communications Details Key Trends in Insurance Customer Experience Including Hyper-personalization, Data and Customer Expectations

Globe Newswire -
0
TTEC Launches Inaugural Environmental, Social, and Governance Report
Customer Experience Management

Businesses are Emerging from Pandemic Better Equipped to Handle Advanced Customer Expectations

PRNewswire -
0
Insightly Expands Leadership Team with Appointments of CMO and CSO
CRM

Insightly Launches New Service Software to Help Businesses Exceed Customer Expectations

prweb -
0
Coveo AI-Powered Search & Recommendations for Salesforce now Enabled with AppExchange Chat
Advertising Trends

Coveo AI-Powered Search and Relevance Platform Exceeds Customer Expectations and Receives Exclusively 5-star Ratings on Salesforce AppExchange since 2013

Globe Newswire -
0
Coveo Announces New Features to Help Equip Frontline Agents to Deal with Service Pressures Elevated by Higher Customer Expectations
CRM

Coveo Announces New Features to Help Equip Frontline Agents to Deal with Service Pressures Elevated by Higher Customer Expectations

Globe Newswire -
0
CAST Introduces First-Of-A-Kind Automated Green Software Insights Capability
Customer Experience Management

Study: 88% of Companies Ill-Equipped to Meet Customer Expectations

Business Wire -
0
North American COVID-19 Consumer Habits Survey Reinforces That Safety and Comfort Are Here to Stay as Established Customer Expectations
Analytics

North American COVID-19 Consumer Habits Survey Reinforces That Safety and Comfort Are Here to Stay as Established Customer Expectations

prweb -
0
SMG and SafetyCulture Partner to Help Brands Ensure Business Operations Are Built to Exceed Customer Expectations
Customer Experience Management

SMG and SafetyCulture Partner to Help Brands Ensure Business Operations Are Built to Exceed Customer Expectations

MTS Staff Writer -
0
Merkle B2B Study Reveals Gaps in Customer Expectations and Experiences
Customer Experience Management

Merkle B2B Study Reveals Gaps in Customer Expectations and Experiences

PRNewswire -
0
Customer Expectations are Changing as Digital Processes Streamline Experiences
Analytics

Customer Expectations are Changing as Digital Processes Streamline Experiences

Kathryn Loheide -
0
Bridging the Gap Between Customer Expectations and Reality in Telco, with Conversational AI
Guest Authors

Bridging the Gap Between Customer Expectations and Reality in Telco, with Conversational AI

Henry Vaage Iversen -
0
LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations
Customer Experience Management

LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations

Globe Newswire -
0
Tokio Marine & Nichido Selects Salesforce to Exceed Customer Expectations at Every Touchpoint
CRM

Tokio Marine & Nichido Selects Salesforce to Exceed Customer Expectations at Every Touchpoint

PRNewswire -
0
New Mavenlink Study Finds Business, Competition, and Customer Expectations Rising Significantly for Services Firms
Customer Experience Management

New Mavenlink Study Finds Business, Competition, and Customer Expectations Rising Significantly for Services Firms

PRNewswire -
0
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
Customer Experience Management

The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations

MTS Staff Writer -
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