Sitel Group® Wins 2021 Fortress Cyber Security Award

The Business Intelligence Group Recognizes the Global BPO Leader for Data Protection

The Business Intelligence Group today announced that Sitel Group®, a leading global provider of customer experience (CX) products and solutions, has won the 2021 Fortress Cyber Security Awards in the Data Protection category. The industry awards program sought to identify and reward the world’s leading companies and products that are working to keep data and electronic assets safe amongst a growing threat from hackers.

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“At Sitel Group, our people, processes and technologies act as guardians of our customers’ brands, securing their data across every interaction,” said Chris Knauer, Chief Security Officer, Sitel Group. “We are proud to be named a winner by the Business Intelligence Group in the Data Protection category. Our team is honored to be among these best-in-class organizations as a winner in 2021, on the heels of a challenging year in the business landscape.”

This award recognizes the response and scale with which Sitel Group acted to move nearly 70% of its global workforce of 100,000 to work from home in only eight weeks, while continuing to provide a high-level CX for customers. As a CX provider for many of the world’s best-loved brands, Sitel Group worked throughout 2020 – at the height of the pandemic – to move employees to a virtual desktop environment (VDI), deployed multifactor authentication across the enterprise and leveraged voice recognition technology as an integrated component of its secure platform, in addition to other security practices.

“We are so proud to name Sitel Group as a winner in the 2021 Fortress Cyber Security Awards program,” said Maria Jimenez, Chief Nominations Officer, Business Intelligence Group. “As our society continues to evolve and become more reliant on networks and data, companies like Sitel Group are critical at providing the protection and trust consumers demand.”

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