How to Build Client Relationships Following the Death of the Handshake

In it, the pre-COVID version of myself noted, “Our interactions are founded on conversations, eye contact, handshakes, and real-time connections, in addition to the latest technology. There is no substitute for actual face time.” Now, five months into a pandemic, everything has changed—or has it? I stand by what I wrote back in December. There really is no substitution for face time. But in an era where extended periods of face time, not to mention handshakes, have become vectors for virus transmission, what does the new…