Author

Anand Janefalkar

As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola

Marketing Intelligence

Embeddable CX for the Smartphone-Era Consumer

Anand Janefalkar Jan 18, 2021 0

As we enter the final month of 2020, I wanted to share with you some 2021 CX predictions. Here's what to anticipate in the world of CX in 2021. My predictions are: Embeddable CX for the Smartphone-Era Consumer With both employees…
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Guest Authors

Digital Transformation in Contact Centers: Five Steps to Success

Anand Janefalkar Aug 2, 2019 0

According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. A service call is an indicator of an unmet expectation. So why does it get so little airplay?” When…
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Guest Authors

Marketing’s Role in Transforming the Contact Center

Anand Janefalkar May 21, 2019 0

Customer values and priorities are shifting. Today, customers place greater value on the total brand experience, which involves more than just the product and its cost. This shift has made customer service more important to businesses than…
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