Author

Anand Janefalkar

As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola

Guest Authors

Digital Transformation in Contact Centers: Five Steps to Success

Anand Janefalkar Aug 2, 2019 0

According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. A service call is an indicator of an unmet…
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Guest Authors

Marketing’s Role in Transforming the Contact Center

Anand Janefalkar May 21, 2019 0

Customer values and priorities are shifting. Today, customers place greater value on the total brand experience, which involves more than just the product and its cost. This shift has…
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