Cris is Vice President, Analytics and Client Insights at Sitel.
Cris oversees all aspects of Sitel Group’s Speech Analytics solutions across the globe. In this role, Cris is responsible for managing relationships with CallMiner, as well as client successes in partnership with our operational leaders. Cris brings more than 10 years’ experience in analytics including with both Business Process Outsourcing as well as in house. While at Sykes, Cris was responsible for transformational alignments for key business partners such as AT&T, Kodak and USAA. Most recently, Cris served as Director of Speech Analytics at Charter Communications where he was responsible for the strategic and tactical execution of the speech analytics solutions including quality automation and customer intelligence and insights for 35,000+ FTE.