Author

Dan Levy

Dan Levy is Smooch's Editorial Director. A journalist by training and a content strategist by accident, he's fascinated by the ways messaging is changing our relationships with brands and each other.

Guest Authors

Don’t Shoot the Messenger: How Chat Apps Became Political

Dan Levy Sep 12, 2019

During the recent protests in Hong Kong, organizers looking to avoid government surveillance turned to Telegram. The encrypted messaging app soon became one of the most downloaded apps in Hong Kong. Then its servers were hit by a…
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Guest Authors

The Next Wave of CX Messaging Trends (From Those Who Know)

Dan Levy Mar 7, 2019

As part of Smooch’s recent State of Messaging report, we sat down with a gaggle of (32 to be exact) product, marketing and CX leaders from the world’s most innovative companies that are at the forefront of the conversational revolution.…
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