Embrace Automation or Get Left Behind, Urge E-Commerce Leaders

E-commerce leaders urge trend watchers to keep an eye on the recent innovations in automation and data science capabilities to meet growing demands in the omnichannel digital CX industry. In recent months, more and more businesses have embraced digital than ever before in an attempt to claw back some revenue from factors such as store closures and physical restrictions. And, as a result, an omnichannel approach has never been so important. This move has seen food establishments offer online ordering and delivery services,…