How Brands Can Scale Gracefully in a Global Crisis
In today’s digital era, consumers hold very high standards when it comes to brand experiences. From premium websites and personalization to flexible services and fast response, brands must master all aspects of the consumer experience to retain loyal, long-term customers. Those that achieve this can drive revenues 5.7 times greater than their competitors who don’t, but how does this practice apply in the midst of a global crisis?
Extraordinary events, such as the recent Coronavirus outbreak, dramatically change consumer…