Author

Jim Dicso

Jim Dicso is CEO of SundaySky. He has more than 20 years of experience in leadership positions within the SaaS industry. Before SundaySky, Jim was executive vice president of sales and services at LivePerson. He has a Bachelor of Science degree in Electrical Engineering from Villanova University.

Video Marketing

How Video Can Revitalize Customer Engagement

Jim Dicso Feb 16, 2021 0

It’s been challenging for businesses to remain relevant over the past year, with much of the economy on hold and consumers sticking close to home. Companies have tried to engage customers with emails declaring, “We’re here for you!” but…
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Video Marketing

How Video Can Revitalize Customer Engagement

Jim Dicso Feb 1, 2021 0

Customer Experience Management

Engage or Disengage? Three Marketing Practices That Could Be Fighting Your Customer Experience…

Jim Dicso Nov 2, 2020 0

Accounting and professional services giant Deloitte says customer-centric companies are 60% more profitable than less focused rivals. Analysts at Gartner note over two-thirds of companies now compete mainly on the basis of customer…
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Guest Authors

From Tricky to Sticky: How Customer Retention will be Your Business’s New Growth Lever in 2019

Jim Dicso Jan 2, 2019 3

Attracting and retaining customers has always been a tricky situation, but today’s fragmented climate of digitally native brands, direct-to-consumer brands, and, well, Amazon, have made the landscape more perilous than ever for enterprise…
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