Author

Jim Dicso

Jim Dicso is CEO of SundaySky. He has more than 20 years of experience in leadership positions within the SaaS industry. Before SundaySky, Jim was executive vice president of sales and services at LivePerson. He has a Bachelor of Science degree in Electrical Engineering from Villanova University.

Customer Experience Management

Engage or Disengage? Three Marketing Practices That Could Be Fighting Your Customer Experience…

Jim Dicso Nov 2, 2020 0

Accounting and professional services giant Deloitte says customer-centric companies are 60% more profitable than less focused rivals. Analysts at Gartner note over two-thirds of…
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Guest Authors

From Tricky to Sticky: How Customer Retention will be Your Business’s New Growth Lever in 2019

Jim Dicso Jan 2, 2019 3

Attracting and retaining customers has always been a tricky situation, but today’s fragmented climate of digitally native brands, direct-to-consumer brands, and, well, Amazon, have made…
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