Author

John Nash

Marketers Are Missing the Mark: Three Tactics to Close the Customer Experience Gap

John Nash Aug 6, 2019 0

When it comes to customer experience, there is a clear disconnect between what consumers want and what brands are delivering. According to a recent Harris Poll survey, commissioned by…
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Guest Authors

The Future of Customer Experience, and What 2019 Has in Store

John Nash Jan 28, 2019 1

Predictions, by nature, are fickle. You’re expected to be right and if you’re wrong, people will never let you forget it. Fortunately, making predictions in the customer experience…
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