Focused on providing great customer experiences enabled by rigorous quality assurance systems and customer-focused business cultures and service pipelines. Co Founder, Responsive Translation, formerly 1-800-Translate, a translation and localization service provider now specializing in high-stakes translation and translation quality assurance for high-compliance industries in the fields of education, medicine and technology. Cancer warrior.. Goal is to be a better leader and learner, to build cultures that provide better customer and stakeholder experiences for increased salesin rapidly evolving business ecologies. Earlier career as journalist, screenwriter and speech-writer for a governor, prime ministers, an emperor and other heads of state. Japan expert. Still working as a professional photographer.