Contact Centre Executive - SAQA accredited in 2014 by the Contact Centre Management Group. Business professional with exceptional interpersonal skills - often invited to speak on topical industry matters relating to captive and outsourced contact centre environments. Exposure in various disciplines of both the contact centre and operations industry affords me the ability to cross reference strategic interventions that are applicable to current market demands.
Employed in the disciplines of Direct Marketing, Digital Online, National Emergency Services, Education, Financial Services & Complete Contact Centre Solutions. 18 years Management experience - 16 at a senior level.
My professional purpose is to identify GROWTH opportunities and lead the way in operational optimization.