Author

Shannon Emery

Shannon is the Higher Logic User Group (HUG) Community Manager. With almost five years of community management experience in SaaS-based software, Shannon has seen it all and still loves her job. You’ll often find her with a smile on her face and geeking out about community management. During non-working hours, you’ll find Shannon planning her next big adventure, trying new foods, and hanging out with her partner and their beloved pup, Hermione.

Guest Authors

Here’s Why You Shouldn’t be Afraid of Negative Feedback in Your Customer Community

Shannon Emery Oct 31, 2019 0

Many organizations creating an online community have had this fear: "What if we build an online community and customers just use it to say bad things about us?" Opening your community to your customers, and even prospects can feel like…
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