Being Customer-centric Starts With A Top-Notch Employee Experience

My employees are my number one customer — that’s my mantra. But that doesn’t mean customers come second. In fact, the idea of treating your employees like you treat your customers is foundational to delivering an excellent customer experience (CX). All business units depend on the creativity, productivity and attitude employees bring to the workplace. Treating your employees like your No. 1 customer can help you improve the employee experience (EX), build a customer-centric company and capture more revenue. Marketing…