Author

Stephen Wakeling

Stephen Wakeling is a wireless industry entrepreneur with a 10-year track record of developing disruptive, technology-powered services. He is the co-founder and CEO of Phobio, a software development company that builds optimized software services to support wireless carriers and retailers. Phobio provides outstanding service and support to wireless retailers around the world and to technology companies, such as Apple, Verizon and Samsung.

Guest Authors

Laying down the Foundation for a Complete Trade-In Model

Stephen Wakeling Jul 20, 2019 0

With a dependable and transparent trade-in model in place, mobile and online retailers have the opportunity to offer the maximum value for previously owned devices. By laying down the foundation for a flexible and honest trade-in model,…
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Guest Authors

Dialing In On The Importance of an Omnichannel Strategy – Wireless Retailers Expanding Store Fronts

Stephen Wakeling Jul 18, 2018 0

Oftentimes, upgrading to the latest wireless technology can be frustrating, time-consuming, and expensive. Upgrade eligibility and the condition of an old device will dictate the customer’s urgency to explore purchasing a new device. A…
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Guest Authors

Scrapping Email: How Millennials are Changing Workforce Communication

Stephen Wakeling Mar 15, 2018 1

The workplace is evolving, especially as millennials become the vast majority of the workforce. This demographic is growing – representing 38 percent in 2017 from just under 25 percent in 2011 according to Paychex, and is influencing how we…
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