dotCMS Appoints, Robert Slaughter to Lead Marketing Department as Chief Marketing Officer dotCMS, a leading-edge, open source, Java CMS and Customer Experience Management software company, announced that Robert Slaughter has joined the…
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Serenova's Skylight: A New Agent Experience Extends CxEngage's Omnichannel Functionality to CRM for Increased Agent Productivity and a Personalized Customer Experience Serenova, a leading contact center-as-a-service (CCaaS) and workforce…
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Marketo's new class of partners, includes Ceros, CleverTouch, Folloze, Lattice Engines, LeanData, nFusz, and PFL.com. Marketo, the leading provider of engagement marketing software and solutions, welcomed seven new partners to Marketo…
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Growth Spurred by Customer Results as PRM Software Becomes Critical to MarTech Stack Allbound, the leading next-generation partner relationship management (PRM) platform, announced the results of a record fiscal year, tripling annual…
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The Use of Cognitive Technology Is Part of Atento Digital's Specialized Offer to Maximize the Opportunities Offered by Digitalization Throughout the Client's Life Cycle Atento S.A., the leading provider of customer relationship…
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Essentials Delivers New Easy-To-Use Sales and Service Apps Backed by the Power of Salesforce Trailhead, Einstein AI, Lightning and AppExchange Salesforce, the global leader in CRM, announced Salesforce Essentials — easy-to-use,…
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The Partnership Leads to the Creation of Branded Customized Dropbox Folders Within Salesforce Commerce Cloud and Salesforce Marketing Cloud with the New Digital Asset Engagement Solution Dropbox and Salesforce, announced a strategic…
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CBP Will Use Salesforce's Community Cloud and Analytics to Recruit and Support New Agents in the Field and Service Cloud to Drive Efficiencies Around US Border Activities Salesforce, the global leader in CRM, announced that US Customs…
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What Better Way to Start Your Monday Than Wheeling Through The Top Five Martech Updates That Occurred in the Previous Week. This Is Your Weekly Monday Dose Twitter Hires Parag Agrawal as their New CTO Social blogging platform, Twitter,…
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Modern Platform Brings Call Centers to the Cloud; Includes Disruptive Pricing Model Dialpad, the pure-cloud business communications provider, recently announced the launch of Call Center, a new and modern take on call center software.…
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Mid-Sized Businesses Seeking Alternatives to Underutilized, Costly, Legacy CRMs, Can Now Make Better Business Decisions Based on Real Insights Insightly, the CRM for building lifelong customer relationships, has released new dashboards…
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With Salesforce, the Retail Cosmetics Giant Will Be Able to Roll out New Products and Services Faster and Keep up with Fast-Changing Consumer Expectations Salesforce, the global leader in CRM, announced that Sephora — a global leader…
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Mapp Cloud Streamlines and Optimizes Marketing for Customer Acquisition and Engagement Mapp Digital, a leading marketing technology company, has unveiled Mapp Cloud. Mapp Cloud is a comprehensive platform with solutions to streamline and…
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Engagement, Monetization, and Viewer Hours Join Viewership in the Rating System for the Cord Cutting Generation Maestro unveiled Impact Scores, a brand and agency-focused rating system designed for interactive live streams. "Live…
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Expansion of Leadership Team Comes as Ansira Looks to Enhance Company Culture Ansira, one of the largest agencies in North America specializing in CRM, Loyalty, Marketing Solutions and Digital Strategies, with a focus on driving results…
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With Spring 2018, Bright Pattern Enters the Next Frontier in Business Continuity with Active-Active Disaster Containment Option Bright Pattern announced the Spring 2018 release of its cloud contact center suite featuring an all-new…
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Digital Disruption Accelerates Improvements in Business Processes, Elevation in Customer Satisfaction, and Increase in Revenue and Business Growth Infosys, a global leader in consulting, technology, and next-generation services, released…
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Using Salesforce Einstein Analytics' Conversational Queries, Users Can Ask Questions to Derive Actionable Insights and Determine How Their Sales Efforts Churn Results According to a recent blog from Salesforce, the company has expanded…
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ProsperWorks and G Suite Hangouts Will Allow Relationship-Makers to Have Direct Messages and Group Conversations ProsperWorks, one of the leaders in the CRM market, announced a new evolution in the CRM industry for its customers. This…
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Built on the Salesforce Customer Success Platform and Leveraging the Global Scale of United Way, Philanthropy Cloud Will Connect Every Aspect of Social Giving Through a Network of Individuals, Corporations, and Nonprofits to Drive Social…
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