Kasisto, the creators of KAI, the leading conversational AI platform for the financial services industry, proudly announces the appointment of Don Layden as Executive Chairman of its Board of Directors. This announcement coincides with the successful closing of Kasisto’s Series D funding round, raising the company’s total funding to $90 million. This new influx of capital, along with the strengthened leadership, will further solidify Kasisto’s position as a leader in conversational and generative AI solutions that empower financial institutions of all sizes to enhance customer engagement and workforce capabilities.

“With the infusion of new capital and Don’s strategic leadership, we are well-positioned to enhance our market presence in conversational and generative AI for financial institutions. Our focus remains on delivering value to our customers and shaping the future of AI in banking.”

Don Layden brings a wealth of experience from his leadership roles in the technology and financial services industries. Throughout his career, he has driven key initiatives that have significantly improved customer experiences and operational efficiencies. His expertise in growth strategy, mergers and acquisitions, and global business development will be instrumental in guiding Kasisto’s next phase of growth.

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“I am thrilled to join Kasisto at such a pivotal time in the evolution of AI-driven interactions within the financial sector. The potential to redefine customer engagement and improve operational efficiency through our advanced conversational and generative AI solutions is immense. I look forward to collaborating with the talented team at Kasisto to accelerate our innovation and deliver exceptional value to our customers and partners,” said Don Layden.

Kasisto’s recent advancements, particularly with KAI Answers, are poised to transform the way financial institutions manage customer service and internal operations. KAI Answers equips employees with immediate access to accurate information drawn directly from a financial institution’s knowledge base, reducing the time needed to locate critical data. Additionally, Kasisto’s virtual assistants can now leverage KAI Answers’ generative AI capabilities to produce precise responses based on both internal and public-facing documents, streamlining customer service and enhancing the overall experience.

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Kasisto’s CEO & Co-founder, Zor Gorelov, remarked, “With the infusion of new capital and Don’s strategic leadership, we are well-positioned to enhance our market presence in conversational and generative AI for financial institutions. Our focus remains on delivering value to our customers and shaping the future of AI in banking.”

As Kasisto enters this next phase of growth, the company is committed to continue building a future where conversational and generative AI solutions are seamlessly integrated to help frontline bankers and/or operational staff to enhance efficiency, while directly engaging with customers to deliver accurate, trusted financial knowledge.