Users give SummitAI the distinction of a Gartner Peer Insights Customers’ Choice for effortlessly uniting IT service and asset management using artificial intelligence.

Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, today announced it was named a 2021 Gartner^® Peer Insights^™ Customers’ Choice for IT Service Management Tools.

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“We are honored to be named a Gartner Peer Insights Customers’ Choice for the third year in a row in the ITSM category,” said Satyen Vyas, CEO at Symphony SummitAI. “2020 truly showed us that IT’s communication with employees does not have to be complicated and disjointed. At SummitAI, we continue to strive to create a positive experience for both users and service providers, develop a better work environment across verticals and departments, and inspire teams to deliver internal services in intelligent and productive ways.”

ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. The 2021 Gartner Peer Insights Customers’ Choice for IT Service Management Tools showcases the tools most heavily used by IT service desks and IT service delivery functions. Reviews shared include:

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“I love the value our organization gets from SummitAI,” said a senior IT manager from the manufacturing industry in a Gartner Peer Insights review on October 27, 2020*. “We implemented it smoothly, but at a breakneck pace, and were able to reduce our costs of an ITSM tool by 50%, and our ROI was achieved in less than one year.”

This announcement comes on the heels of Symphony SummitAI announcing a renewed focus on the growth of its North American market, with the addition of Ryan van Biljon as vice president of sales – Americas.

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