TeamViewer and Google Cloud partner to modernize retail and e-commerce processes through improved in-store order picking

TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, today announced a new partnership with Google Cloud to bring its augmented reality (AR) solutions to Google Cloud. Through this partnership, TeamViewer and Google Cloud are co-developing and co-marketing enterprise AR solutions built on Google Cloud to better serve customer needs. The first jointly developed solution ‘Assisted Order Picking’ is a hands-free order picking application that leverages Google Glass Enterprise Edition 2 smart glasses equipped with TeamViewer’s vision picking software from its Frontline suite, focusing on improving omnichannel fulfillment for grocery stores and retailers. 

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Carrie Tharp, VP Retail & Consumer at Google Cloud: “Shopping behavior has dramatically changed, especially in the current pandemic, and retailers are having to hire new associates while rethinking their picking and fulfillment processes.  Retailers are looking for off-the-shelf technology they can implement today that will also prepare them for long term success as they develop new approaches to the modern store.”

“We are excited to introduce this first solution with Google Cloud as retailers and grocers struggle to adjust to omnichannel shopping trends.  Our goal is to provide them the tools and technology to drive a higher level of service to their customers and to streamline their ever-changing business models,” says Alfredo Patron, executive vice president of business development at TeamViewer.  “As a Google Cloud partner, we are now developing solutions to improve both the front and back-end of retail operations as a first step.  In the very near future, we are looking to extend our partnership and apply this same technology stack to improve manufacturing, field service and supply chain processes within other industries.”

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Connected to a retailers’ or grocers’ order fulfillment systems to update inventory in real-time, associates receive the information they need to fulfill the orders within the display of Google Glass.  This heads-up display capability enables associates to use both hands to locate and pick the correct items, improving pick rates anywhere from 15-40 percent.  At the same time, it provides new data insights to retailers servicing the increasing demand from customers for buy-online and pick-up in store (BOPIS) and same-day delivery options.

This announcement builds on a partnership initiated with Upskill, a pioneer in industrial AR solutions, that was acquired by TeamViewer in March 2021.

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