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ACSI Telecommunications Report

Video Streaming Is Best for Telecom Industries in Delivering Customer Satisfaction

Video streaming expands its lead over subscription TV service in terms of customer satisfaction, rising 1.3% to a score of 76 on the American Customer Satisfaction Index’s (ACSI ® ) 100-point scale, according to the ACSI Telecommunications Report 2018-2019. Subscription TV service sits stagnant at 62, tied with internet service providers (ISPs) for last place among all industries tracked by the ACSI. American Customer Satisfaction Index (ACSI) results for telecom 2018-2019 (Graphic: Business Wire) Among the five…