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Forrester Identifies Five Pandemic-Induced Trends That Will Change Business And Technology Over The Next Decade

Changes in customers' expectations, digital experiences, work, technology, and business resiliency will alter business permanently According to Forrester, the lasting global impact of COVID-19 will usher in five macro shifts that will permanently alter business and technology. A new report, "The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever," describes how, despite modern healthcare and the implementation of extensive pandemic management protocols (PMPs), the effects of COVID-19 will…