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Artificial Intelligence

The Future of Customer Engagement

Technology is changing the face of Marketing. In a complex, competitive and fragmented market, building long term loyalty is becoming more and more difficult for brands. At the heart of great customer engagement is a new Marketing mix of data, creativity, and technology. Technology is driving changes in consumer behavior and in order to adapt and thrive, marketers need access to the right data in order to know and understand their audience as individuals and to drive their creative decisions. The Impact of Technology on…

Phone.com Extends Artificial Intelligence Adoption with SAM.AI Integration

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records,…

TimeXtender and Affirma Form New Partnership to Provide Discovery Hub® Across the United States

With an ever-growing number of companies around the world needing to build out their data estate on the Microsoft platform to get to data insights faster, TimeXtender has announced a new partnership with Affirma, a Bellevue Washington-based technology services company with a 17-year history of success with Microsoft and Salesforce applications as well as custom development. This agreement with TimeXtender, a recognized global software company enabling instant access to any type of data in the organization to support…

QuickBooks Brings AI-Driven Innovations to Small Businesses

Advancements in AI Can Level the Playing Field for Small Business, Helping to Improve Overall Survival Rates Worldwide Intuit Inc. announced new product innovations designed to leverage the latest in artificial intelligence (AI), bringing technology typically reserved for the world’s biggest companies directly to small businesses. Being part of QuickBooks now means being part of the growth of one of the most advanced AI-driven, expert small business financial platforms in the world, giving small businesses the advantage…

Marketing Automation vs Augmentation

Applications of Artificial Intelligence and Machine Learning have proliferated across nearly every industry in recent years, and rightfully so. The technology has come a long way in a relatively short period of time, and its utility is now being appreciated in realms where AI and Machine Learning were never considered before. However, along with this advancement has come a growing concern: What if the technology makes the wrong decision? What if we’re unaware of the long-term consequences of handing decisions over to…

5 Keys to Empower Your AI-Enabled ITAM Tool Decisions

Forrester predicts that this is the year organizations will lay down their pie-in-the-sky ideas about Artificial Intelligence (AI) and become more pragmatic, embracing the “no pain means no AI gain” motto. This is a level-headed approach that recognizes that any kind of change can be a bit uncomfortable but that the rewards far outweigh the initial discomfort. However, this discomfort and change must be in the service of business goals instead of just the desire to jump on the AI bandwagon for the coolness factor. Use the…

People.ai Accelerates Growth with New Customers and Partners as Revenue Intelligence Gains Momentum in the Market

The Creators of the Revenue Intelligence Category Expand Capabilities with New Partnerships People.ai, creators of the Revenue Intelligence System powered by Artificial Intelligence (AI), announced significant momentum in their enterprise expansion, after raising Series C from Iconiq Capital, Andreessen Horowitz, and Lightspeed Venture Partners in May 2019. This customer expansion, with companies such as Pure Storage, PTC, Hexagon, and Zoom, adds to a growing number of enterprises that are choosing People.ai's platform to…

New South Wales Government Delivers Exceptional Services for its Citizens with Data and H2O.ai

H2O.ai AutoML Platform Provides More Intelligence to Data.NSW H2O.ai, the open source leader in artificial intelligence (AI) and machine learning (ML), today announced that the New South Wales Government Data Analytics Centre has chosen its award winning and industry leading automatic machine learning platform, H2O Driverless AI, to provide critical machine learning capabilities. By using H2O.ai, the NSW Department of Customer Service will be able to deliver more personalized and targeted programs to the citizens of NSW…

CloudCommerce Benefiting from Powerful Digital Advertising Trend

2019 Is the First Time Digital Advertising Spending in the Us Will Overtake Traditional Advertising CloudCommerce, Inc. (CLWD), a leading provider of digital marketing solutions, commented that it is benefiting from the dramatic transition in the US from traditional advertising to digital advertising. According to eMarketer’s latest forecast, this year will mark a major milestone in the world of advertising. For the first time, digital advertising spending in the US will be greater than traditional advertising spending. By…

Use Data and Customer Experience to Make Your B2B Brand a Hit

All great brands have one thing in common: By reducing friction, they increase their customer’s velocity. And this is as true for B2B brands as it is for consumer brands. By now most B2B marketers recognize the importance of data. However, just collecting data is not enough. What’s important is using that data to understand and capitalize on users’ intent in a manner that galvanizes them to take action — that increases their velocity. The goal for B2B marketers should be to understand (a) where their data comes from; (b)…

MIT-IBM Watson AI Lab Releases Groundbreaking Research on AI and the Future of Work

First-Of-Its-Kind Empirical Research Analyzed 170 Million Online Job Postings, Uncovering How Jobs Are Changing IBM believes 100% of jobs will eventually change due to artificial intelligence, and new empirical research released today from the MIT-IBM Watson AI Lab reveals how. The research, The Future of Work: How New Technologies Are Transforming Tasks, used advanced machine learning techniques to analyze 170 million online job postings in the United States between 2010 and 2017. It shows, in the early stages of AI…

Nansha Seizes the High Ground of the AI Industry

At the 2nd AI & I Guangzhou International Summit, Guangzhou Nansha District Artificial Intelligence Vocational Education and Training Center was launched. The center will partner with domestic and overseas universities such as the Hong Kong Polytechnic University, University of Southern California and South China University of Technology in terms of teaching resources, curriculum designing and reciprocal recognition of credits. As a part of AI industrial ecosystem, vocational talents training is of vital importance.…

Athena Launches First Business Intelligence Platform Amplified With Real-Time Adaptive Data Mining Engine

Athena L.L.C., a Santa Monica-based Business Intelligence ("BI") venture, announced the launch of Athena, a next-generation BI and self-service data visualization platform. Athena's analytics are augmented with the Real-Time Adaptive (Data) Mining "RTAM" engine, patented by Rule 14, an artificial intelligence company. AI-Powered Analytics By leveraging the RTAM engine, Athena users gain access to AI-powered insights immediately, without having to depend on a data scientist. After the user defines a topic of interest,…

Former BT CEO Gavin Patterson Joins Fractal’s Board of Directors

Fractal, AI Provider for Fortune 500 Companies Announces Appointment of Gavin Patterson to Drive Company Growth and Expansion Fractal, a global leader in artificial intelligence and analytics, powering decision-making in Fortune 500 companies, announced the addition of Gavin Patterson to its Board of Directors. Gavin will act as a strategic advisor, helping the company to continue its rapid growth and deepen its engagement with marquee clients. "We are excited to welcome Gavin Patterson to our Board of Directors at…

Airports are Using Artificial Intelligence (AI) to Take Some Stress Out of Holiday Travel

With Thanksgiving and Christmas Just Around the Corner, Airports Are Turning to AI Companies like Zensors to Help Relieve Passenger's Travel Stress Air travel, whether for business or pleasure has become a regular part of millions of Americans' lives and so has the hassle and stress that flying through crowded US airports poses to travelers. From the mad dash for parking at the airport to the long lines at security checkpoints to navigating long crowded airport concourses air travel is not for the faint of heart.…

Nucleus Vision Unveils an Unconventional Retail Attribution Mechanism

The Company Patents an Attribution Mechanism That Has a Unique Capability of Integrating with Retail/Telecom Networks Nucleus Vision, an IoT-based retail technology company, gets a patent (10334426) for its online-to-offline (O2O) attribution mechanism that gives complete visibility of customer journey across channels. The goal is to help retailers optimize their campaigns and push leads further down the funnel through this mechanism. Precise marketing RoI measurement is a holy grail for retailers as the customer…

Zeta Global Accelerates Growth with San Francisco Office Expansion

Marketing Technology Company Expands on West Coast to Focus on Building Data and Technology Presence, Talent and Products Zeta Global, a data-powered marketing technology company that helps brands acquire, grow and retain customer relationships, today reports the expansion of their San Francisco office located on Market Street. The proliferated presence is intended to deepen Zeta's business focus and investment in data, Artificial Intelligence and engineering technology, as well as raise Zeta's profile as a premiere…

NTT, Intel and Sony Establish New Global Forum Dedicated to Realizing the Communications of the Future

Delivering on the promise of a truly smart and connected world, where we enjoy an environment that improves the way humans live and interact with technology, requires a significant shift in computing, communications and network infrastructure. Nippon Telegraph and Telephone Corporation (NTT), Intel Corporation (Intel) and Sony Corporation (Sony) announced that they will create a new industry forum, the Innovative Optical and Wireless Network (IOWN1) Global Forum. The global forum’s objective is to accelerate the adoption…

AI and the Future of Content Management

For some time now, industry prognosticators have hyped Artificial Intelligence (AI) and Machine Learning for their transformational potential. The possible use cases for AI are so broad, and their potential value to the enterprise so significant, it’s easy to dream the day away imagining AI-powered robots managing all of our challenging (and tedious) tasks. Day-dreaming aside, we’re still waiting for the full impact of AI for content-centric business applications. To get a sense of how AI is driving the evolution of…

How Complex Machine Learning Will Enter Your Smartphone

Artificial Intelligence (AI) and Machine Learning (ML) are amongst the emerging trends in Business and Marketing. Yet, a lot of this cleverness is located in the Cloud. Read: in big server parks with high-end processing capabilities. In a not too distant future, several applications will enter our lives that require an increased amount of intelligence and computation being implemented closer to the user. Be it for reasons of speed, energy-efficiency or privacy. Think about self-driving vehicles who have to respond more…