Atento

Atento reorganizes its regional structure switching from five regions to three to optimize the efficiency of its operations and improve proximity and service to its customers. Sergio Ribeiro Passos has been named the Company's new…
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- Atento granted Customer Value Leadership Award (Brazil) for differentiating itself through Next Generation CX services. - Atento remains the largest provider of CX Outsourcing services in Brazil, with 25.9% market share in 2020. Atento…
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2020 report details Atento's progress toward fulfilling various ESG commitments Atento's social performance remains strong, while achieving carbon neutrality by 2030 remains on track Atento S.A., one of the world's five largest providers…
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- In his expanded role at Atento, Mr. Sánchez will lead the development and execution of the Company´s ESG strategy and plan, focused on further improving diversity, equity and inclusion as well as other sustainability attributes across all…
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Record sales (+148% YoY) and revenue growth (+17.6% YoY constant currency and 21.7% current currency) Consolidated EBITDA in Q2 2021 up 123% to $51 million YoY, with margin reaching 13.3% Reiterating FY 2021 guidance Atento S.A., the…
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- Hidalgo will lead the cultural transformation and homogenization of the company's human resources to streamline and standardize processes and improve the quality of leadership Atento S.A., the leading company in customer relationship…
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- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one…
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DMI, a global digital transformation company, played a vital role in building the infrastructure for state of Maryland COVID-19 vaccination support center, which allows citizens to preregister for the state's mass vaccination sites,…
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 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global providers of customer relationship management and business process outsourcing services…
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Atento S.A., the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five companies globally, announced the launch of two programs within the Company's Innovation…
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Atento's market share approximately three-times higher than second-largest provider in Latin America's aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage…
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Atento S.A., one of the world's top five largest providers of customer relationship management and business process outsourcing (CRM/BPO) and leader in Latin America, announced that Bill Payne will join the Atento board of directors, as an…
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First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top…
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Joining Atento's board of directors will be Oliver Feix and John Madden of HPS, Roberto Rittes for GIC, and Antenor Camargo of Farallon, effective June 24 Board appointments follow the firms' independent acquisition of Atento shares from…
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Company considering all options to remain compliant with NYSE's listing requirements Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM / BPO) in Latin America and one of…
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Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from MightyHive (Native & Programmatic Advertising), Informatica (Data Management Platform), Genesys…
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Participation reflects confidence in Atento's Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value Atento S.A., the leading provider of customer relationship…
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Agents working remotely increases to nearly 40% of global workforce Services launched for Latin-American governments to facilitate information management during pandemic Solid balance sheet supports ramp up of extensive safeguards and…
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Leadership Position Based on Market Share Figures Published by Analyst Firm Frost & Sullivan Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America,…
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The CET Is a Role Model for the Transformation from a Traditional Customer Relations Business to a Next Generation Customer Experience Business Atento S.A., the leading provider of customer relationship management and business process…
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