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Atento

Atento Clear Leader in the Latin American Contact Center Outsourcing Services Market

Leadership Position Based on Market Share Figures Published by Analyst Firm Frost & Sullivan Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the five top providers worldwide, announces that Frost & Sullivan, the global consulting company specialized in growth strategies, has identified Atento as the clear leader in the contact center outsourcing services in Latin America according to its annual study, "Analysis…

Atento Celebrates the First Graduation of RPA Technology Consultants

The CET Is a Role Model for the Transformation from a Traditional Customer Relations Business to a Next Generation Customer Experience Business Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, held the graduation of its first 46 RPA (robotic process automation) technology consultants. These consultants are part of the company’s customer experience agents in Seville, and they graduated…

Atento Wins the 2019 Customer Experience Banking Report Award in Brazil

The company won this award with a case developed in partnership with Stelo, Cielo's payment solutions company Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, won the 2019 Banking Report Award in the Customer Experience category in Brazil, with a case developed in partnership with Stelo, Cielo's payment solutions company. Dimitrius de Oliveira, Atento Brazil Regional Director, said,…

Atento Recognized Twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide was recognized as one of the BPO Provider of the Decade within the Consumidor Moderno magazine awards. Consumidor Moderno is a leading publication in the field of customer relationship management in Brazil, subsidiary of the Padrão…

Atento Signs a Strategic Agreement with UiPath to Strengthen Its Customer Process Automation Offering

With this agreement, Atento reinforces its commitment to the transformation of customer-related processes through the integration of automation solutions based on Robotic Process Automation (RPA) technology Atento S. A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA)…

Atento Appoints Gustavo Tasner Chief Operating Officer

Gustavo Tasner Joins Atento Following a 14-Year Career Leading Capgemini's Business Service Operations in the North and Latin America Regions Atento S.A., a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, announced the appointment of Gustavo Tasner as Chief Operating Officer and a member of the Executive Committee, effective November 1, 2019.  Mr. Tasner will report directly to Atento's Chief Executive…

Atento Appoints Jose Antonio de Souza Azevedo Chief Financial Officer

Jose Azevedo Joins Atento Following a 15-Year Career Managing Global Financial Operations From C-Suite and Board Positions Atento S.A., a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, announced the appointment of Jose Antonio de Souza Azevedo as Chief Financial Officer and a member of the Executive Committee.  Mr. Azevedo will replace the current CFO Mauricio Montilha. The appointment is effective as…

Atento Opens a New Customer Relationship Center in Madrid

The new facilities, located in the Rivas Vaciamadrid 521HUB business park, cover an area of 5,000 square meters with the capacity to accommodate up to 1,000 employees Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, opened its new customer relationship center in Madrid, located in the  Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and…

Customer Experience Transformation Will Attract 23% of 1.68 Billion Dollars Invested in Digitalization in 2019

Customer experience improvement is at the core of corporate digital investments in 2019, IDC Research Spain reports in its latest analysis "Impact of Digital Technologies in The Customer Journey" jointly drawn up with Atento. According to IDC data, 23% of 1.68 billion dollars will be invested in digitalization processes in the course of the year will focus on customer experience transformation. Isabel Tovar, IDC Research Spain analyst, considers that "the confluence between technology and the customer journey is an…

Atento Appoints Carlos López-Abadía as Chief Executive Officer and Member of the Board

Atento's Board of Directors Has Appointed Carlos López-Abadía as New Chief Executive Officer and Member of the Board Atento S.A., the leading provider of customer relationship management and business process outsourcing services in Latin America, and among the top five providers worldwide announces the appointment of Carlos López-Abadía as Chief Executive Officer and member of the Board of Directors. His starting date will be January 28, 2019. Carlos López-Abadía replaces Alejandro Reynal, who steps down as Chief…

Atento Reinforces Its Growth Strategy in the South America Region and Appoints Óscar Velásquez Managing Director of Atento Colombia and…

Óscar Velásquez boasts an extensive professional career leading technology and outsourcing companies in Latin America and he joins the company to lead Atento's operations in Colombia Miguel José López, who until now was the head of the operations in Colombia, will lead the company's regional sales strategy for the banking and financial services sector Atento S.A. (NYSE:  ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of…

Atento Ranked as the 2nd Most Innovative Company in Brazil’s Service Sector, According to Valor Econômico

The Company Has Achieved This Position in the Annual "InovaçãO Brasil" Ranking Published by Valor EconôMico, One of the Country's Leading Business Journals Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, was recognized as the 2nd most innovative company in Brazil's service sector in the Ranking Valor Inovação, two positions up from last year's ranking. The company came in 47th place…

Atento Receives Seven Recognitions at the 24th Edition of the ABEMD Awards in Brazil

The Company Has Received the Awards in Partnership with Its Clients Bradesco, Unilever, Santander, Unimed BH and TelefóNica Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has won 7 trophies in the 2018 edition of the ABEMD Awards, organized every year by the Brazilian Association of Direct Marketing (ABEMD). The awards were obtained in collaboration with some of the Company's more…

Atento’s End to End Digital Sales Solution Improves Sales Conversion and Drives Customer Experience While Lowering Cost of Sales

The Use of Analytics and Automation Increases Sales Conversion While Reducing Costs Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has expanded the capabilities of its sales service to offer a 100% digital end to end sales solution designed to increase sales conversion and customer satisfaction while reducing costs. Also Read: DialogTech Deepens Integration with Adobe Experience Cloud…

Atento’s Solutions Based on Cognitive Technology Create a More Satisfactory and Efficient Customer Experience

The Use of Cognitive Technology Is Part of Atento Digital's Specialized Offer to Maximize the Opportunities Offered by Digitalization Throughout the Client's Life Cycle Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide incorporates cognitive technology into its customer experience services and solutions to increase final consumer satisfaction and the effectiveness of the business processes…