Browsing Tag

Atento

Atento’s Solutions Support the Fight against COVID-19

- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one of the world's top five providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced that the Company has assumed a front-line position in the fight against the novel coronavirus by launching Atento's Equitable Vaccination Distribution and…

DMI Provides Infrastructure Behind COVID-19 Contact Center, Partners With Atento And NTT Data To Aide Maryland Residents

DMI, a global digital transformation company, played a vital role in building the infrastructure for state of Maryland COVID-19 vaccination support center, which allows citizens to preregister for the state's mass vaccination sites, schedule their vaccine appointments, modify their existing appointment and communicate with a support center agent with any COVID-19 related questions. DMI partnered with two industry leaders for executing communication with residents—Atento, one of the world's top five providers of…

Atento Is Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, announced its position as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO. The 2021 Gartner Magic Quadrant for Customer Service BPO1 evaluates CS outsourcing. At this key moment, the report can provide an opportunity to…

Atento’s Innovation Hub Launches Startup Accelerator Program and Open Innovation Platform

Atento S.A., the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five companies globally, announced the launch of two programs within the Company's Innovation Hub that are intended to accelerate the search for innovative ideas, one a startup accelerator and the other an open innovation platform. Both programs stem from the ISO 56002 certification for innovation management that Atento was awarded in 2020. Marketing Technology News: Seismic…

Atento Named Leader in Latin American CX Service Market

Atento's market share approximately three-times higher than second-largest provider in Latin America's aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage points above second-largest competitor Atento S.A., one of the world's five largest providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that Frost&Sullivan confirmed the Company's leading position in Latin America's …

Atento Announces Appointment of New Independent Board Director

Atento S.A., one of the world's top five largest providers of customer relationship management and business process outsourcing (CRM/BPO) and leader in Latin America, announced that Bill Payne will join the Atento board of directors, as an independent director. Mr. Payne will replace Oliver Feix, who is stepping down as a member of the Company's board. Marketing Technology News: Nielsen Supercharges Ad Intelligence Platform With Richer Advertising Spend Data Carlos López-Abadía, Atento's Chief Executive Officer, said,…

Atento Initiates Global Migration to Cloud-Based SAP S/4 HANA ERP System

First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates. Atento's flagship operation in Brazil will be the first to migrate to the new cloud-based system, a process that will take two…

Atento Announces New Board of Directors

Joining Atento's board of directors will be Oliver Feix and John Madden of HPS, Roberto Rittes for GIC, and Antenor Camargo of Farallon, effective June 24 Board appointments follow the firms' independent acquisition of Atento shares from Bain Capital New board provide significant support as Atento continues executing its ambitious transformation plan, with the clear objective of keeping positioning the Company as one of the world's most relevant and innovative customer experience and BPO providers Atento S.A., the…

Atento Receives NYSE Compliance Notification

Company considering all options to remain compliant with NYSE's listing requirements Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM / BPO) in Latin America and one of the top five providers worldwide, today announced that it received a May 13, 2020 letter from the New York Stock Exchange ("NYSE") notifying the Company that its Common Shares had traded below an average closing price of $1.00 over a consecutive 30-trading-day period, the minimum price…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Annoucements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from MightyHive (Native & Programmatic Advertising), Informatica (Data Management Platform), Genesys (Customer Experience Management), Atento (CRM), Genesys Cloud, Tableau Software (Data Visualization), OneLogin (Identity Management)and Twilio SendGrid (Identity Management). MightyHive Offers Clients Free Trial of MightyDesk Ad Trafficking Tool Leading media consultancy MightyHive …

Atento Announces Institutional Investors to Acquire Bain Capital’s Equity in the Company

Participation reflects confidence in Atento's Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM / BPO) in Latin America and one of the top five providers worldwide, today announced arrangements to facilitate HPS Investment Partners, LLC , GIC , and an investment fund affiliated with Farallon Capital Management, L.L.C.…

Atento Provides Update on COVID-19 Response

Agents working remotely increases to nearly 40% of global workforce Services launched for Latin-American governments to facilitate information management during pandemic Solid balance sheet supports ramp up of extensive safeguards and ability to deliver essential services Atento S.A., the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, today announced that, in response to the global spread of COVID-19, telework…

Atento Clear Leader in the Latin American Contact Center Outsourcing Services Market

Leadership Position Based on Market Share Figures Published by Analyst Firm Frost & Sullivan Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the five top providers worldwide, announces that Frost & Sullivan, the global consulting company specialized in growth strategies, has identified Atento as the clear leader in the contact center outsourcing services in Latin America according to its annual study, "Analysis…

Atento Celebrates the First Graduation of RPA Technology Consultants

The CET Is a Role Model for the Transformation from a Traditional Customer Relations Business to a Next Generation Customer Experience Business Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, held the graduation of its first 46 RPA (robotic process automation) technology consultants. These consultants are part of the company’s customer experience agents in Seville, and they graduated…

Atento Wins the 2019 Customer Experience Banking Report Award in Brazil

The company won this award with a case developed in partnership with Stelo, Cielo's payment solutions company Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, won the 2019 Banking Report Award in the Customer Experience category in Brazil, with a case developed in partnership with Stelo, Cielo's payment solutions company. Dimitrius de Oliveira, Atento Brazil Regional Director, said,…

Atento Recognized Twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide was recognized as one of the BPO Provider of the Decade within the Consumidor Moderno magazine awards. Consumidor Moderno is a leading publication in the field of customer relationship management in Brazil, subsidiary of the Padrão…

Atento Signs a Strategic Agreement with UiPath to Strengthen Its Customer Process Automation Offering

With this agreement, Atento reinforces its commitment to the transformation of customer-related processes through the integration of automation solutions based on Robotic Process Automation (RPA) technology Atento S. A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA)…

Atento Appoints Gustavo Tasner Chief Operating Officer

Gustavo Tasner Joins Atento Following a 14-Year Career Leading Capgemini's Business Service Operations in the North and Latin America Regions Atento S.A., a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, announced the appointment of Gustavo Tasner as Chief Operating Officer and a member of the Executive Committee, effective November 1, 2019.  Mr. Tasner will report directly to Atento's Chief Executive…

Atento Appoints Jose Antonio de Souza Azevedo Chief Financial Officer

Jose Azevedo Joins Atento Following a 15-Year Career Managing Global Financial Operations From C-Suite and Board Positions Atento S.A., a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, announced the appointment of Jose Antonio de Souza Azevedo as Chief Financial Officer and a member of the Executive Committee.  Mr. Azevedo will replace the current CFO Mauricio Montilha. The appointment is effective as…

Atento Opens a New Customer Relationship Center in Madrid

The new facilities, located in the Rivas Vaciamadrid 521HUB business park, cover an area of 5,000 square meters with the capacity to accommodate up to 1,000 employees Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, opened its new customer relationship center in Madrid, located in the  Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and…