BirdEye

For the 12th consecutive quarter, Birdeye, the all-in-one customer experience platform, has been named the overall leader in customer experience and online reputation by G2. In total, Birdeye won 165 awards in 12 categories. These include: Overall Leader in Online Reputation, Experience Management, SMS Marketing, Live Chat, Local SEO, Local Listing Management, Mobile Marketing, Conversational Customer Engagement, Customer Advocacy and Local Marketing Marketing Technology News: Rajeev Singh Rathore Joins RingCentral…

New Messaging Platform Offered Free to Distressed Businesses Enables Easy Communication and Texting With Customers BirdEye, the leading customer experience platform for local businesses of all sizes, announced it has accelerated the release of its new product, Interactions, and will offer it for free to businesses affected by the COVID-19 pandemic. As business owners adjust to stay-at-home orders and navigate the uncharted waters of running a company during the social distancing period, communicating with customers is…

BirdEye Recognized for Innovation in Customer Experience Management BirdEye was named the "Most Innovative Tech Company", winning its second Stevie Award in The 17th Annual American Business Awards. BirdEye had previously been honored with a Stevie Award for "New Product of the Year" for Athena, BirdEye's natural language processing (NLP) engine. There were 3,800 nominations from across the world, judged by more than 200 business executives. The judges' average scores determined the winners. "We are proud to receive this…

BirdEye's New Measures Ensures that Reviews Contain Quality Content from Verified Users Customer experience leader BirdEye announced that it has enhanced its platform to further safeguard review authenticity. The new features include stricter user authentication, review content relevance requirement and spam and slander detection algorithms. To step up user authentication, BirdEye now requires a verified social login from anyone attempting to write a review on a BirdEye business profile. Customers can write out their…

A Sales and Marketing Veteran, Chris Aker has More Than 13 Years of Experience in Scaling and Managing Complex Sales and Marketing Programs Leading customer experience platform BirdEye recently announced that Chris Aker has joined the company as Chief Revenue Officer. Effective immediately, Aker will be responsible for all aspects of BirdEye’s sales, marketing, business development and customer success teams. A sales and marketing veteran, Aker’s experience includes more than 13 years of scaling and managing…