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bloomfire

Study: 88% of Companies Ill-Equipped to Meet Customer Expectations

Bloomfire, the leading knowledge engagement platform that empowers employees to find the information needed to do their jobs, released the Five Best Practices to Future-Proof the Customer Experience study conducted by 451 Research, part of S&P Global Marketing Intelligence. The survey solicited data from 300 customer experience industry leaders in the US and Canada working at enterprise-level companies across six vertical industry sectors. The study shows that 88 percent of companies are ill-equipped to handle…

Bloomfire Launches Insights Platform

Bloomfire's Insights Platform Helps Teams Manage Research And Makes It Easily Accessible To The Stakeholders Who Need It Most Bloomfire, a knowledge sharing company, announced the launch of their new product, Bloomfire Insights Platform, to coincide with their already existing Knowledge Sharing Platform. Bloomfire's newest offering helps Shopper, Buyer, Customer, and other Insights teams simplify the management of research and data on a single platform, enabling stakeholders to more easily turn insights into…