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Brand Embassy

NICE Announces a New Era of Complete Digital Experiences Expediting Enterprises Transition to Smart Digital Conversations

NICE Accelerates the Cloud Experience Revolution Led by CXone With the Acquisition of Brand Embassy Organizations can now provide a true digital consumer experience, as NICE announces the next generation of customer service: Smart Digital Conversations. Enterprises of all sizes can now dynamically connect with every consumer based on their preferences. This is enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. Embedding Brand Embassy in CXone, NICE's leading cloud CX platform,…

Brand Embassy and Talkdesk Form Partnership to Provide an Omnichannel Platform for Customer Service

This Partnership Between Brand Embassy and Talkdesk Enables Companies Globally to Scale Customer Service Operations Across Voice and Digital Channels in a Single Integrated Interface Brand Embassy, the top-rated digital customer service platform, has signed a partnership with Talkdesk, the enterprise contact center platform, to offer a joint solution for omnichannel customer service. This partnership between Brand Embassy and Talkdesk enables both large enterprises and midmarket companies globally to test, implement…

Brand Embassy Opens Representations in Mexico and Argentina

Brand Embassy Enters a Rapidly Growing Market for Digital Customer Service Brand Embassy, following a year of record growth that included acquiring important new clients such as Alibaba Lazada and America Movil, announced new partnerships in Mexico and Argentina. Mexico and Argentina have shown rapid growth and traction in social media and messaging use over the past several years. Brand Embassy is now bringing their cloud-based digital customer service platform to this important market, continuing the company's…