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CCaaS

Textel Announces $4 Million Series a Funding Round Led by Cultivation Capital Partners

Texting Platform for Contact Centers Plans to Expand Sales Efforts, Marketing and Deepen Product Functionality Textel, the cloud-based texting platform for contact centers, announced it recently completed a $4M Series A funding round. Cultivation Capital led the round with additional investment from Stout Street Capital and Capital Midwest Fund III. This latest funding round brings Textel’s total funds raised to $5M and accelerates their plans to drive additional partner sales and marketing. Textel will also use the funds…

Dialpad Raises $100 Million at $1.2 Billion Valuation

Dialpad, Inc., the AI-powered cloud business phone and contact center provider for modern businesses, announced $100 million in Series E funding. The round reflects the strength of both Dialpad's business and the strategic role that best-in-class work from anywhere communications tools are playing for businesses worldwide. OMERS Growth Equity led the round, with participation from existing investors including Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench. In total, Dialpad has raised …

Zendesk Marketplace Lists UJET’s Ultra-Modern, Enterprise-Grade Contact Center Solution

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace. By joining the marketplace as a Zendesk Talk Partner, UJET makes it even easier for Zendesk partners to deploy UJET preconfigured with Zendesk connectors so customers can seamlessly integrate UJET’s real-time data and patented Smart Actions into its contact center technology stack.…

Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Center Evaluation

CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report identifies CXone among the most significant cloud contact center platforms in the market, with CXone receiving the highest possible…

Genesys Recognized as a Leader of Contact-Center-As-A-Service Providers by Independent Research Firm

Genesys Cloud received highest scores possible in geographic strategy and execution, product vision and partner ecosystem Genesys, the global leader in cloud customer experience and contact center solutions, has been named a Leader for its Genesys Cloud™ platform in "The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020" report. The report takes a deep dive into the CCaaS market, assessing how 10 top providers stack up in a 33-criterion evaluation across three categories: current offering, strategy and…

With a Strategic Partnership and Enhanced Integrations UJET and Kustomer Further Extend their Go-to-Market Relationship

Next-Gen CCaaS and CRM Providers Join Forces to Provide Businesses with Cutting-Edge, Reliable, and Scalable Customer Service and Support UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced a partnership with Kustomer, to offer businesses UJET’s cloud-native, multimodal omnichannel contact center solution, seamlessly alongside the standout experiences and omnichannel interactions of Kustomer’s SaaS CRM platform. The partnership brings both UJET and Kustomer’s human-centric and…

UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns

Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET Inc., the ultra-modern cloud contact center for customer-focused enterprises, announced its integration with Acqueon, a provider of cross-proactive conversational engagement software for sales, service, and collections, to help businesses proactively curate and construct multimodal omnichannel customer journeys that increase agent efficiency and drive meaningful customer…

Talkdesk Raises $143 Million in Series C Funding

Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands Talkdesk, Inc., the cloud contact center for innovative enterprises, announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior…

Intermedia Gains Navisite as a Strategic Partner Including Its 70,000+ Business Customer Users of Microsoft 365

Navisite transitions its Microsoft 365 small business accounts to leading cloud software company Intermedia; users now have the ability to easily add an affordable set of complementary cloud products to their existing services, including email security, archiving, file sharing, voice, contact center, and video conferencing Intermedia, a leading cloud communications and collaboration solutions provider to businesses and the partners that serve them, announced that Navisite, a managed cloud service provider that accelerates…

UJET Launches its Channel Partner Program with PeakView Partnership

Partnership Aimed at Delivering Industry Leading Cloud Contact Center Technologies and Solutions with Trust and Accountability UJET Inc., a leading provider of cloud contact center solutions, announced the debut of its channel partner program and agreement with PeakView, a pioneer in the Contact Center as a Service (CCaaS) industry with expertise in planning, deploying, and managing contact center solutions. Under the terms of the partnership, PeakView will now be able to leverage UJET’s leading cloud contact center…

Aircall And TBI Announce Strategic Channel Partnership

Aircall, a leading provider of cloud-based phone and contact center solutions, joins TBI’s portfolio to offer scalable CCaaS solutions to thousands of partners nationwide Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, announced a strategic partnership with TBI, the nation’s leading technology brokerage firm. Under this new program, Aircall and TBI will help more businesses replace aging infrastructure by offering a software-first…

Talkdesk Leads G2 Summer 2020 Report in Four Categories With Highest G2 Scores and User Reviews

Talkdesk earns top spot in best software for Contact Center Operations, Telecom Services, Auto Dialer and Speech Analytics Talkdesk leads the contact center solutions industry in four categories of the G2 Summer 2020; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software. Talkdesk also holds the highest cumulative G2 Score in all segments; Small Business, Mid Market and Enterprise. Best Contact Center Operations Software…

Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders

B2B SaaS veterans Josh Kivenko and Rick Froehlich join Lifesize executive team to lead global go-to-market strategy for unified cloud communications company Lifesize, a global innovator of immersive enterprise communication solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, announced they will operate under the Lifesize brand, effective immediately. The unified company name is part of a rebrand initiative stemming from the companies’ previously announced merger and long-term strategy to serve…

TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration

Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world's most iconic and disruptive brands and government agencies, today announced it has significantly strengthened its FedRAMP-authorized cloud contact…

Serenova Announces Referral Partnership With Fuze To Deliver Unified Cloud Contact Center Solutions For Large Global Enterprises

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving more than 10,000 customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution…

Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty

NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and Engagement in Today’s Contact Centers study, commissioned by NICE inContact and ICMI, polled over 150 agents across 20 different industries to better understand where they view their greatest impact on customer experience, serving as effective brand ambassadors, and inspiring…

Comstar Technologies and 8×8 Announce Enhanced Strategic VAR Channel Partnership to Enable Companies and Organizations to Move to Cloud…

8x8, Inc., a leading integrated cloud communications platform, and Comstar Technologies, a full service Technology Firm, today announced an enhanced strategic value added reseller (VAR) channel partnership in which Comstar is offering 8x8 cloud communications, video collaboration and contact center solutions through its nationwide footprint of direct and indirect sales channels. “We are thrilled to expand our partnership with an industry standard bearer and Gartner UCaaS Magic Quadrant Leader to enable our clients’ cloud…

Vonage Accelerates Launch of AI Virtual Assistant for Contact Centres to Help Businesses Operate Effectively During Global Health Crisis

Vonage, a global business cloud communications leader, announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues. Seamlessly integrated with Vonage Contact Center, Vonage’s AI Virtual Assistant adds intelligence to any conversation in a customer’s journey, making the customer experience a true competitive advantage by using AI to deliver enhanced self-service interactions that engage every caller in natural language.…

NEC and Intermedia Announce Strategic Global Partnership to Deliver Cloud Communications, Collaboration, and Contact Center Solutions

Agreement Sets a Fast Track for the Global Rollout of NEC UNIVERGE BLUE CONNECT and NEC UNIVERGE BLUE® ENGAGE NEC Corporation, a leading provider and integrator of advanced IT, communications, and networking solutions, today announced a global strategic partnership with Intermedia, a leading provider of cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE® CONNECT, a fully integrated and born-in-the-cloud…

LogMeIn Announces New Contact Center Offering to Bring CCaaS to Underserved Majority

LogMeIn’s GoToConnect Support Center is designed for distributed sales, service and support teams and can be deployed the same day LogMeIn, Inc. announced a new offering in the Contact-Center-as-a-Service (CCaaS) space with the launch of GoToConnect Support Center. Support Center provides CCaaS functionality in an affordable and easy-to-deploy way that brings contact center capabilities to virtually any business. In times of disruption and crisis like what most of the world is experiencing with COVID-19, it is more…