Browsing Tag

CCaaS

Dialpad Announces Appointment of CMO and CHRO

UCaaS and CCaaS leader deepens executive bench to amplify brand awareness and drive company growth strategy Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced the appointment of two executives: Morgan Norman as Chief Marketing Officer (CMO) and Tasha Liniger as Chief Human Resources Officer (CHRO). The executive appointments come on the heels of a tremendous year for Dialpad including a $126M Series-E funding round, partnership with T-Mobile for Business, and…

Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO

Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO move follows recent hires of Ashish Seth as general manager of contact center solutions from NICE inContact and other sales and marketing executives from Talkdesk and Vonage Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year…

UJET Announces Partnership with Google Cloud Contact Center AI (CCAI) and Integration of Google Cloud Dialogflow CX

Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural Customer Experiences UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to…

Seven Out of 10 Patient Experience Professionals Identify Contact Center as a High Priority and Strategic Asset

Legacy solutions impede health care industry’s ability to provide optimal patient experience Majority of patients surveyed do not believe health care providers can deliver an excellent digital patient experience Patient loyalty decreases significantly due to poor patient experience, leading to deferred care and worse outcomes Talkdesk Research highlights the need for modern, reliable and agile cloud solutions to re-imagine the patient experience According to a new report by Talkdesk®, Inc. Research, The Patient…

Puzzel Appoints Frederic Laziou as New CEO to Drive Ambitious Expansion Plans

Customer service platform company brings in SaaS leader as it seeks to build on recent successes Puzzel, the leading innovator of CCaaS Customer Service in Europe, has announced the appointment of Frederic Laziou as its new CEO. With over two decades of experience across the technology industry, Laziou is tasked with driving forward Puzzel’s international expansion, extending the vendor’s proposition into new regions and industry sectors, as well as building on its position as a recognised challenger in the…

Avaya Announces New AI Capabilities to Improve Customer Experience

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact center efficiency. This expanded conversational AI capability leverages Google Cloud…

Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide

New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise Verint Systems Inc., The Customer Engagement Company™, and 8x8, Inc., a leading integrated cloud communications platform provider, announced a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide. “As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure &…

Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement and Elevate the Human Experience

Five9, Inc an industry-leading provider of the intelligent cloud contact center, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, one of the largest professional services organizations in the world. As part of the alliance, the organizations will work together to accelerate growth and critical Go To Market strategies in key regions and verticals. Five9 and Deloitte Digital have collaborated over the past several years to bring transformational Cloud…

Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform

Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators Verint Systems Inc., The Customer Engagement Company, launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many…

Lifesize Augments Cloud Contact Center Capabilities and Application Integrations to Deliver Enriched Omnichannel Customer Experience

Enhancements to CxEngage platform and integrations with industry-leading applications improve automation and intelligence, agent productivity, workforce optimization and reporting Lifesize, a global innovator of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact center-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact center agents to be more effective in their work and…

UJET Announces Strategic Global Partnership With Telarus

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced a strategic partnership with Telarus, the largest privately-held technology services distributor in the United States. Under the terms of the partnership, Telarus will now be able to leverage UJET’s cloud contact center solutions to further assist innovative global enterprises in unifying their brand experiences and transforming customer journeys to meet the needs of the modern consumer. Marketing Technology News: Integral Ad Science…

Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services

Next-generation services will support better collaboration and communication for businesses of all sizes across multiple countries, including the UK, Germany, Spain, and Italy Vodafone Business and RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Together the companies will create a new co-branded, cloud-based service that will be the lead Unified…

Talkdesk a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional 2020 Magic Quadrant for Contact Center as a Service (CCaaS). Gartner performed a rigorous evaluation of 13 global contact center vendors for Completeness of Vision and Ability to Execute. Marketing Technology News: Zoho Announces Partnership With Tata Consultancy Services According to Gartner, "Leaders are best described as suppliers with strong support for the four…

BT and RingCentral Extend Partnership

BT, the UK’s leading telecommunications and network provider, and RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced an expanded partnership to accelerate the adoption of cloud-based communications and support the digital transformation of businesses across the UK. Cloud Work provided by RingCentral will be a lead Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offering for BT with small, medium, and…

Fuze Enhances Remote Experience with Platform Updates Purpose-Built for the Distributed Workforce

New communications features for remote users, enhanced IT management tools, and expanded capabilities provide greater scale and flexibility across the modern enterprise Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a series of enterprise-grade enhancements to the Fuze platform. With new features for improved scalability and mobility, upgrades to the Fuze Contact Center and IT management tools, the Fuze platform enhances user experiences across the distributed workforce.…

net2phone Partners with Five9

net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact center. Through the partnership, the company is now offering Five9's intelligent cloud contact center as a service (CCaaS) to complement its own business cloud communication solution. "The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact…

Textel Announces $4 Million Series a Funding Round Led by Cultivation Capital Partners

Texting Platform for Contact Centers Plans to Expand Sales Efforts, Marketing and Deepen Product Functionality Textel, the cloud-based texting platform for contact centers, announced it recently completed a $4M Series A funding round. Cultivation Capital led the round with additional investment from Stout Street Capital and Capital Midwest Fund III. This latest funding round brings Textel’s total funds raised to $5M and accelerates their plans to drive additional partner sales and marketing. Textel will also use the funds…

Dialpad Raises $100 Million at $1.2 Billion Valuation

Dialpad, Inc., the AI-powered cloud business phone and contact center provider for modern businesses, announced $100 million in Series E funding. The round reflects the strength of both Dialpad's business and the strategic role that best-in-class work from anywhere communications tools are playing for businesses worldwide. OMERS Growth Equity led the round, with participation from existing investors including Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench. In total, Dialpad has raised …

Zendesk Marketplace Lists UJET’s Ultra-Modern, Enterprise-Grade Contact Center Solution

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace. By joining the marketplace as a Zendesk Talk Partner, UJET makes it even easier for Zendesk partners to deploy UJET preconfigured with Zendesk connectors so customers can seamlessly integrate UJET’s real-time data and patented Smart Actions into its contact center technology stack.…

Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Center Evaluation

CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report identifies CXone among the most significant cloud contact center platforms in the market, with CXone receiving the highest possible…