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Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

New functionality and integrations with AWS and Workato enable companies to build differentiated experiences Zendesk, Inc. announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. “Modern enterprises need to move fast and need not…