Banner Before Header
Browsing Tag

chat tools

How to Select the Right Chat Tool for Your Business

Messaging apps are changing the way customers and businesses converse. Given that we are in a world of multitasking, chatting is preferred ahead of calling up customer support or filling up a form on a website. From a business standpoint, reports suggest that prospects who engaged in a chat before making a purchase have a 15-20% more chance of converting into a customer. However, selecting the right chat tool can be a challenging task, since requirements can often be as unique as the business itself. At the same time, if…